How RPA gives you the flexibility you need

Flexibility - Plan A, Plan B, Plan C, Plan D...

Over the past few years, the healthcare insurance industry has been the focus of a tidal wave of changes — regulations, new market challenges, open enrollment, labor challenges with business process outsourcing, and a significantly more complex operating environment. More than ever before, healthcare insurance companies can benefit from robotic process automation (RPA). Interestingly, the question we get the most is: “Where do we start?”

Flexibility - Plan A, Plan B, Plan C, Plan D...

While we and other vendors can help you discover the processes in detail (for example, please see our complete-package solution), perhaps we can start with identifying the operations areas that will net the most significant ROI. OpenConnect has been helping healthcare insurance companies automate for over 12 years, and here are the top four areas where we have seen our customers derive the most significant benefits from automation:

  • Claims adjudication
  • Enrollment and membership services
  • Provider data services
  • Revenue cycle management

Each of these operations has a complex need for both human and robot interaction, due to the challenge of data management. If the data is incorrect or not normalized, core systems begin to create exceptions, which drives up the need for more human labor interaction. Even worse, the patient experience suffers.

For many companies, these menial tasks and other routine data-entry processes continue to be handled manually. The cost for maintaining that status quo can be steep: it costs $57,725 to hire and employ just one data entry worker (this figure is based on data gathered from the U.S. Bureau of Labor Statistics and the Center for American Progress).

Working the plan — but staying flexible

Let’s consider the game of football (for our friends outside the U.S., we mean what you call “American football,” not what we call “soccer”). In football, the quarterback’s job is to direct his team down the field. And, although the team has a game plan, the coaching staff isn’t afraid to have the quarterback “call an audible” to adjust to the opponent’s constantly changing defensive “looks.” Using his vision of the whole playing field, the quarterback’s situationally responsive selection could be either running the ball or throwing a pass – each of which may deliver a successful outcome.  In fact, the so-called “run/pass option” play has become increasingly popular, precisely because of that flexibility it gives teams.

Much like a football team’s need to change things on the fly as they see new and shifting challenges looming ahead, healthcare insurers also need the flexibility RPA can provide in their strategy. While claims tend to be the first focus, we see customers identify sub-processes every day that can change the outcome of the game — in this case, a correctly paid claim. Think back to the “top four areas” we identified earlier. We have many customers who are attacking claims adjudication and seeing trends in provider data inconsistencies. This new knowledge allows our customers to pivot and begin pointing robots at cleaning provider data, which results in improvement to all claims adjudication rates.

This is the benefit you achieve when robots are implemented based on detailed analysis performed before the implementation. Even when employees are buried in manual data entry work, they’re hard-pressed to raise the level of the team’s or company’s performance. Starting an automation strategy opens the lens to “calling audibles” for your operational performance. Just like a team that sticks to a game plan even after it’s become clear the other side has overcome it, an annual business plan that involves throwing more human labor and overtime at a problem doesn’t work anymore.

So, as you embrace automation for all the benefits it can and will bring you, be sure to choose not only a vendor but also a plan that will give you maximum flexibility to meet your challenges — both the ones you can see now and the ones you can’t quite see yet.

Mainframe modernization: Start with the user interface

Mainframe modernization - data center access

What is mainframe modernization? It depends on who you ask.

The mainframe is an interesting beast. In fact, just as the term mainframe modernization means different things to different people, so does the term mainframe by itself. The core of the mainframe includes the operating system, applications, and access interfaces.

Let’s take a standard mainframe environment. The mainframe is running CICS or IMS. Users access the applications using a terminal emulator, also referred to as a “green screen.” If you talk to a system architect, he might use the term mainframe modernization to mean converting back-end applications to be more modern. If you talk to an end user, he/she will tell you it means an easy-to-use graphical interface. Those are two completely different visions.

Most large organizations’ IT departments take the architect’s view — modernizing the back-end mainframe. This could consist of converting COBOL code to Java, or running COBOL applications under a Linux environment, or converting the database from IMS to DB2 to make it easier to integrate with external applications. All of this takes time, possibly years, and lots of money. So, you have to ask the question: “What’s the goal?”

Mainframe modernization - data center access

Hide in plain sight

If the goal is to reduce costs, you should look at the back end to find ways to modernize and reduce MIPS costs. However, if your goal is to improve productivity, usability, and overall cost of operations, you should consider updating the front end (user interface) first. To do that, you need a layer of abstraction. That’s a software layer that understands how to communicate with two different layers while hiding the layers from each other. As an example, you could have a modern Web-based user interface that communicates with legacy “green-screen” applications. The UI doesn’t know it’s communicating with “green screens,” and the “green screens” don’t know they’re being converted to a Web interface.

Here’s how you might implement this solution. You want to first design your user interface without regard for the mainframe’s communications protocol or architecture. Simply design your user interface using standard UX practices. Now, you need a layer of abstraction — a layer that knows how to talk to the mainframe, using the standard native protocol, and communicate with the new user interface. If you decide, as most companies do, to create a Web-based user interface, you would use the standard Web architecture used by all your internal Web applications. Maybe you use J2EE or Microsoft, or maybe your standard is Struts or Ruby on Rails. Whatever it is, just design your Web application the same way you would if it were using a standard relational database.

Can we talk, mainframe?

Now you need a way to communicate with the mainframe “green screens.” There are several options available. OpenConnect has one called ConnectiQ. It’s a server-based platform that communicates directly with the mainframe, using the TN3270 protocol. It consumes the raw 3270 packets and interprets them in memory. It then converts that information into standard Web services that can be called and consumed by your Web application. The user interface doesn’t know it’s talking to an old legacy mainframe application, and the mainframe application doesn’t know it’s communicating with a modern Web-based user interface. In other words, you have a layer of abstraction; get it? In this case, the layer of abstraction is ConnectiQ. The Web application simply communicates with ConnectiQ, using standard Web services.

Why is the layer of abstraction so important? Because, once you have the new UI in place, you can start working on modernizing the back end applications, databases, and network interfaces. Again, that could take years, but you already have a nice, intuitive, easy-to-use, easy-to-learn user interface which should be saving money; so maybe the urgency isn’t quite as great.

The key is: once the back end is modernized, you simply change your layer of abstraction so it now communicates with the new back end. Users don’t see any changes — other than, perhaps, better performance. In the example above, you would remove ConnectiQ and use different Web service calls in your Web applications. This approach also allows you to modernize a little at a time. You can move an application, or function, at a time and have a mixture of Web service calls to ConnectiQ and the new mainframe interface. Again, the users don’t know the difference. They’re just using a nice, new, modern interface.

The benefits of this approach are numerous — including improved user productivity, simpler and faster training to bring people onboard more quickly, better and more timely customer support, and access from any Web browser so work-from-home users don’t need any special software.

Macros, schmacros

Let’s also talk about a very serious problem related to mainframe terminal emulators: macros!

Almost all terminal emulators provide a macro interface that allows a user to press a “Record” key and record a set of keystrokes. She can then play back the recording any time. For example, a common problem is copying data from one screen onto another one. The macro would be recorded to navigate to the first screen, copy specific fields, navigate back to the original screen, and paste the data into that screen.

This option saves a lot of time, and users can create their own macros. However, that’s actually the problem. You end up with hundreds or even thousands of user macros running. Most aren’t written correctly. Macros are not “intelligent,” and have no way to know if they’re working correctly. If a user hits the “Play” button while on the wrong screen, the macro is still going to try to run. In some situations, this can actually cause harm.

So, why am I talking about macros in a mainframe modernization blog post? Simple: if you modernize your user interface, you can provide the same benefits that macros provide without the risk of users creating their own, possibly harmful macros. You now have control.

Users will ask for changes that help them be more productive. That’s great, and now you have a centralized way to provide those changes. The best part is that all users benefit, not just the one person who knew how to create a macro.

Front first, back last

Here’s the bottom line. Please your users first to improve quality, reduce costs, and improve employee satisfaction. Then, look for ways to modernize your back end. But remember, you don’t have to modernize your back end after you modernize the front end. If users are more productive and operations costs are down, you already may have achieved the results you sought. Also, you already know how to maintain the back end. So why introduce new technology, processes, and procedures if you don’t have to?

Mainframes and the desktop: Bridging the gap

Connectivity with mainframes

There’s a perception among the general public, not to mention a surprising number of tech journalists, that mainframes belong in a long-ago yesterday.

In fact, the truth is quite different. Mainframes are still highly relevant, and will stay that way well into the foreseeable future.

Mainframe connectivity

Mainframes stay mainstream

The funny thing is that today’s computing reality actually needs mainframes at least as much as yesterday’s did — probably more! For example, smartphone apps typically consult distant mainframes for whatever information you’re seeking. Moreover, numerous enterprises not only have decades’ worth of data on their mainframe, but also are adding to that storage every minute.

So, if mainframes will stick around, how can they most readily integrate with everything else? What happens when ordinary PCs in today’s Web-enabled workplace must “talk” to the office mainframe and work with its data?

One answer is terminal emulation software. As the name implies, it acts like a mainframe’s classic terminal interface. This lets you access the mainframe’s applications and data via your PC, just as if you were sitting at a mainframe terminal.

It matters where it lives

So far, so good; you can view, and use, mainframe apps and data from the comfort of your everyday PC. However, depending on the specific emulation product, deployment can be a big, hairy deal for your IT department. It also can be a big, hairy, expensive deal for your CFO.

Here are some of the potential problems:

  • PC-by-PC — You’ve probably heard the expression, “It’s like being nibbled to death by a duck.” That pretty much sums up how your IT department feels when it has to install and support a given application on a desktop-by-desktop, PC-by-PC basis. It’s even more problematic in today’s telecommuting-driven reality, when many people work entirely from home. So, if the chosen terminal emulation product is installed and updated one-by-one, that’s plenty of added work for IT.
  • Managing macros — A similar drawback lies in the common need for macros — programmed keystrokes that perform recorded sequences of commands. Macros are particularly useful with terminal emulation. But if every user has his or her own unique macros, that’s still another thing IT must try to manage. (Imagine if a user forgets any of the macros or loses his cheat-sheet for them!)
  • Licensing costs — You usually buy enterprise software through licensing the number of users for the product. Some terminal emulation products require you to buy enough licenses to cover all the desktops which might use the product, no matter how many of them really will. As a result, that wastes a lot of money over time. Also, just as in the case of PC-by-PC software, it’s more difficult for IT to setup and maintain.

A better way to get there

With all these potential flies in the ointment, then, what’s a better way to access all the goodies on the mainframe? We feel your best bet is to use an emulation software product that:

  • Is server-based — Rather than the “duck-nibbling” desktop-by-desktop approach, your emulation software choice should live on a server that the terminal users can access. That provides centralized management which greatly simplifies things for IT, both when it’s time to install the software and when it needs updates.
  • Is browser-based — With the terminal emulation process occurring on a server, your company can then give each user access to the mainframe through a Web browser. (Of course, it must work well with the browser of choice. We’ll address that shortly.) This simplifies interaction with the mainframe. It also can facilitate access from anywhere — usually through a virtual private network (VPN) — and via a wide choice of devices, including compact tablets.
  • Has centralized macros — The server-based approach has another benefit: it means the macros also live in one place, accessible by all users. It’s much easier for IT when each macro means the same thing regardless of who’s using it.
  • Has concurrent user licensing — With concurrent user licensing, you pay for only the number of simultaneous users you know you’ll actually have. Moreover, the licensing “cares” about only how many PCs, not which PCs, are accessing the mainframe. If you’ve paid for 25 licenses, it doesn’t matter who those 25 simultaneous users are. This gives you much more flexibility regarding access to the mainframe.

Some additional recommendations

We also highly recommend that you select terminal emulation software with these additional advantages:

  • SSO — Why have to enter a user ID and password for each separate mainframe application you access? Single sign-on (SSO) lets you authenticate just once per session to get into all applicable mainframe applications.
  • End-to-end security — The mountains of data on your mainframe require the highest security. Your terminal emulation must maintain that security, end-to-end, in four levels: application, session, transport, and host.
  • Various client options — Enterprises’ IT departments often must limit their users’ choices of Web browsers and versions thereof. For that reason, your browser-based terminal emulation software should come in a variety of clients. If so, your emulation software will be compatible with what you use. It won’t matter whether you’re on a Java®-supporting legacy platform or the latest-and-greatest, HTML 5-savvy browser and version.
  • Portal integration compatibility — Your IT team may want to integrate the emulation software with a custom mainframe portal. In that case, the software should be compatible with industry standards such as EHLLAPI and, for environments using Java, JHLLAPI.

Want more information about these and other benefits of this approach to mainframe terminal emulation? Visit our website to learn about our WebConnect productWebConnect is among many reasons why mainframes will remain very much alive and relevant for quite some time to come.

Java is a registered trademark of Oracle Corporation.

WorkiQ is Citrix Ready — and what that means

Citrix Ready

WorkiQ is Citrix Ready — and we’re very proud of that. However, it does bring up two obvious questions. First, what does it mean? Second, what difference does it make? I’m going to try to answer those for you in reverse order. (After all, if it makes no difference, it doesn’t matter what it means.)

As you may already know, WorkiQ is OpenConnect’s real-time desktop analytics solution. It provides visibility into employee productivity. To be a little more specific, WorkiQ captures employee activity through a small software agent that usually is installed on each user’s workplace computer. However, there also are work environments in which a typical user doesn’t have a dedicated workplace computer. That’s why it’s important that WorkiQ has been certified as Citrix Ready.

Citrix and WorkiQ

One of the popular on-demand computing platforms is Xen Desktop by Citrix. We’ve worked hard to make sure that WorkiQ works great for a company that uses this platform. You might say that WorkiQ “sees” a Citrix session as just another standard activity session. Perhaps the user is on a dedicated desktop computer. Perhaps she’s using a Citrix computing resource. She may even be moving between the two. It doesn’t matter. In any of these cases, WorkiQ generates an accurate timeline of activity.

Many companies use Citrix to allow employees to work from home or from mobile devices. Citrix provides a standardized configuration and increases security. It also reduces wide area network (WAN) traffic by locating the computing resource closest to the data the user is accessing. That data exists on the server.

By the same token, we don’t put WorkiQ on individual devices in a Citrix environment. Instead, we capture the users’ activity by installing our Citrix-specialized WorkiQ agent on the Citrix server. The beauty of this approach is that WorkiQ can directly “see” traffic between users and all the other corporate applications on the server. That lets WorkiQ accurately capture activity data, and do so with the highest quality.

What Citrix Ready means

Citrix put our Citrix-specific WorkiQ agent through a uniform set of compatibility tests. In Citrix’s analysis, the agent installed seamlessly and implemented proper modifications to the server’s registry. WorkiQ also passed other Citrix compatibility checks, including memory handling within the Citrix server. As a result, Citrix certified WorkiQ as Citrix Ready.

A number of large sites — including one with over 100 Citrix servers — have successfully taken advantage of WorkiQ. Through the Citrix Ready program, OpenConnect also receives partner-level access to Citrix technical resources. This enables us to resolve any Citrix-related technical challenges our WorkiQ customers may have. In short, you can be confident in not only OpenConnect’s technology but also our ability to handle any challenges that may occur.

Note: Citrix is a registered trademark of Citrix Systems, Inc.

AutoiQ: Our newest, best automation solution

AutoiQ robotic process automation software by OpenConnect

It’s a busy time at OpenConnect, and big things are happening. In that vein, we’re pleased to announce the introduction of AutoiQ, the latest generation of our robotic process automation (RPA) solution.

What makes AutoiQ better?

As you may know, RPA uses software robots to perform tasks with tremendous speed and complete accuracy. Of course, not all RPA solutions are equal. AutoiQ offers a variety of key benefits:

  • Our approach to RPA puts the robots on one or more servers, rather than on individual PCs. This provides three key advantages. First, it enables AutoiQ to work at vastly greater speed. Second, its robots can share rules and logic from a single source. And, third, it can “scale” almost infinitely, so it can handle the automation needs of the largest enterprise.
  • Another automation product would use an emulator to “talk” to a company’s mainframe. This introduces inaccuracies. It also results in a more limited product. By contrast, AutoiQ needs no emulator. It seamlessly communicates with the mainframe, capturing every bit of data required. In fact, AutoiQ accesses all processes with which it comes in contact — desktop-based, server-based, or mainframe-based — through their native interfaces.
  • Many RPA solutions can take over only the most basic tasks. AutoiQ can automate processes from the simplest to the most complex.
  • AutoiQ may be new, but it benefits from the fact that we’ve put RPA to work for global enterprises for more than a decade. During that time, our RPA solutions have operated with 99.999% uptime.

We’ve talked with companies around the world about their automation needs. We know they seek a solution that can automate tasks of varying complexity, as quickly as possible, while working at maximum efficiency with devices from the desktop to the mainframe. AutoiQ is that solution.

We know there are many companies offering process automation software. But OpenConnect long ago solved the limitations that our competitors are just now encountering. On the other hand, we’ve moved on to providing even greater value — in products such as AutoiQ. We look forward to putting it to work for our customers, now and in the future.

Want to learn more? Contact us at sales@openconnect.com or 800.551.5881.

Should employees view analytics reports?

WorkiQ peer report -- allows an employee to view analytics data about his/her work performance

Operational analytics products such as OpenConnect’s WorkiQ provide insight into employee activity, helping you better understand how your employees perform their daily activities. Some solutions, including WorkiQ, also allow employees to view reports showing their activity compared to their peers’.

There is a growing debate over whether employees should have direct access to their analytics data. Some managers believe that a user who can view his own data will use it to help improve his performance. Other managers believe that employees will use the data against management, or will spend too much time looking at data instead of working.

As you would expect, there are advantages and disadvantages to letting an employee have access to her analytics data. The advantages include:

  • It makes her feel in control, and less like she’s being watched.
  • By comparing her activity with that of her peers, she’s energized to perform better and gains more pride in her work as she watches her own improvement over time.
  • It gives her control of her own destiny and allows you to better manage her expectations as an employee.

On the other hand, some of the reasons you should be cautious about allowing an employee to view his own reports are:

  • He might spend a lot of work time constantly looking at his data.
  • If the data shows that he’s performing poorly, he tends to challenge the data, which could cause a confrontation with his manager.
  • He can use the data to demand pay raises or other rewards.

As a result, you should consider these advantages and disadvantages before allowing your employees direct access to their own data. Each working environment is different; so only you, the person managing your team, can truly understand the potential impact of each approach.

Another way to provide transparency with analytics data

If you want to be transparent and allow your employees to see their data, but you’re concerned that they will spend too much time looking at reports, there’s an alternative approach you can try. Instead of giving employees direct, real-time access to the reports, use WorkiQ to create a peer report (shown below). This is a chart that shows how an employee has performed, over time, compared to her peers. In the employee’s peer report, she doesn’t see data for each of her individual peers; rather, she sees a single attribute that represents the average for all peers.

WorkiQ peer report -- allows an employee to view analytics data about his/her work performance

WorkiQ peer report
(click to view larger image)

You can share the peer report with the employee, either via an automatic emailing or by showing him the report during your weekly one-on-one meeting with him. This removes the disadvantages of allowing direct access to the reports, but still provides the feedback employees need. Some employees will still challenge the report, regardless of how and when it’s delivered to them; but most employees will welcome the feedback.

Getting away from Self-Reporting

Self-Reporting-Graphic-WorkiQ-Blog

Have you ever felt very satisfied with the completion of a workday or project just to realize you still need to document your time and/or items of work completed? Looking for more productivity from your team, but still requiring them to provide mandatory self-reported time/work sheets?

Many back office operations, particularly in Health Plans, have an excessive amount of self-reporting.   Still using spreadsheets that are difficult to roll up to a group level and take a lot of time to insure individual inputs are correct is an amazing time killer.   Others use simple web based applications which rely on accuracy of the reporter,  while believe it or not some plans still use paper, pencil and stop watches.

Self-Reporting is a root cause of several common operational deficiencies:

  • Too many costly work hours spent completing forms and combining spreadsheets
  • Consistency in the definitions of work across multiple groups and individuals lead to errors
  • Accuracy of data is dependent on those inputting the information, again leading to errors or misrepresentation
  • Without real-time data; managers cannot make decisions to impact inventory quickly

Using automated capture and reporting of work streamlines operations and provides real-time data.   Take a look at WorkiQ as an example using desktop analytics.   While visiting our information take a swim through our Savings Calculator to see how much your operations might benefit from eliminating self-reporting.

Advanced WorkiQ Training

OpenConnect has introduced new advanced training packages that enable our customers to maximize the value of their WorkiQ investments.

WorkiQ, the first desktop analytics suite designed specifically to measure back office operational intelligence, is fast becoming a standard in claims, enrollment, and membership in the largest Health Plans in North America.   Our customers are seeing, on average, a 3-5 month payback in savings and productivity efficiencies.

The new advanced training programs are designed to support growth into new teams or business units, enhancing the usage of the data through new reports and dashboards.   The training is provided either on-site at a customer location or it can be delivered virtually for remote teams.   Below is a brief description of the new courses.

WorkiQ Advanced IT Training (1 day)

The Advanced IT Training provides more in-depth server maintenance and troubleshooting tips including database queries and health checks.

WorkiQ Advanced Admin Training (1 day)

The Advanced Administration Training goes deeper into employee management and trouble-shooting, covering license management, Gatherer status checks and using Gatherer Groups to separate Gatherers for troubleshooting or testing new features.

WorkiQ Advanced Report Training (1 day)

The Advanced Report Training takes WorkiQ reporting to a new level, with instructions on how to add external reports and build custom web pages that can be displayed through WorkiQ, as well as tips on using the Chart Wizard and Datasets.

WorkiQ Mentoring (1 day)

WorkiQ Mentoring can be used for more personalized, one-on-one training on any topic or area of WorkiQ.

WorkiQ Process Training (1 day)

Process Training teaches WorkiQ Administrators how to define and implement Processes and view the results of the Process Data through WorkiQ reports.  Process Training includes use of the Desktop Designer – WorkiQ’s tool for designing panels for Processes.

 

If your organization is ready to enhance your usage and knowledge of WorkiQ, please contact your Account Executive for pricing and availability.

 

We’ve come a long way

Recently my colleagues and I were discussing the ‘old days’.  Several memories came back to us.  They included having only 2–3 channels on the TV, and for some of us old enough to remember color vs. black & white screens.  At the time there was no remote control, progressing to today where we have too many on the coffee table.  Now we have access to any show, any time, streaming anywhere we want.

Banking was more difficult than today.  Back then the only way to conduct business was with a human at a branch.   Then came the ATM which revolutionized self service.   Now we have on-line capabilities to pay on demand and schedule payments on a recurring basis, eliminating the requirement to involve human activities.

Letters turned to faxes, faxes turned to emails, emails are now being taken over by texts, Skype and other IM software.

We’ve come along way since those days, and technology continues to improve our lives.  The same can be done for automating your operations.  The back office of Health Plans has volumes of repetitive work to be completed in Claims and Enrollment.   In most cases today, this work is all manual.   With the increasing volume due to ACA many plans are being forced to pay significant overtime or outsource more work.  Due to this demand new people make mistakes and those easy tasks turn into more rework events.  It is time to evolve in the back office much like the TV and banking.

Robotic Process Automation (RPA) has improved the first pass rates of insurance companies in astounding numbers.  One customer saw their auto adjudication increased from 77% to 92.4% in just a few years.  They are saving millions annually by controlling labor costs.   Because robots work 24 hours they are processing more claims per day.  Large or small firms producing repetitive work can benefit from RPA by augmenting with Robots.  Imagine what that could mean in your organization.

When you think about all that technology has done for us in our personal lives, why not improve our corporate lives too?  It’s worth looking into automation, analysis and overall improvement of your organization.

OpenConnect automation

wiq_rpafinal

Analytics and Automation for the Back Office

5 reasons Back Office Operations are interested in workforce analytics & automation

  1. Measure in Real-Time
    On average US employees waste 2 hours a day beyond breaks and lunch hour. Real-time workforce analytics will capture activity in real-time of all associates, even those at-home, to identify productive and unproductive practices. WorkiQ captures all counts, time, and outcomes of activity so work can be categorized and managed.
  2. Manage in Real-Time
    Employees perform at varying levels of productivity and efficiency based on training, engagement, experience, and even acute situations in their personal life. Effective managers need reliable operational intelligence to identify if workers need training or if they are not optimizing work hours. WorkiQ provides the operational intelligence needed to identify, improve, and reward employ­ees through real-time management dashboards.
  3. Improve in Real-Time
    Dramatic productivity improvements start with increased engagement. Through awareness, scorecards and gamification; WorkiQ work­force analytics delivers a wide range of reports that empower people at every level of the company to compete and engage. Through real-time metrics, as opposed to infrequent performance reviews, associates know how they are performing in com­parison to their peers, where they excel, and where they can improve. Managers can compare employees with accurate stan­dards, reward superstar performers, and see where their team ranks against other groups or departments.
  4. Optimizing labor costs
    Companies using data-driven decision-making were, on average, 5% more productive and 6% more profitable than their competitors. Back office operations largest cost is labor. By using WorkiQ, you are able to identify empty labor and recapture productive hours, identify the true need for overtime costs, and utilize real-time data to measure the ability to work the inventory.
  5. Robotic Process Automation
    A natural utilization of operational intelligence is identifying opportunities for robotic process automation (RPA). Identifying and replacing routine or repetitive back office work with software robots enables companies to save considerable expense. Insurance companies, for example, use robots for their claims / auto-adjudication improvement. With a complete solution to identify, configure and execute, OpenConnect automation provides a complete solution providing significant savings back to your company.