Managers Dilemma: How can employees compare performance?

Can your employees track their daily performance, or do they have to wait for a manager review? Do they know where they need training or when they excel at a process? In this manager’s dilemma, I walk through a “Peer Productivity Comparison” Dashboard in WorkiQ, explain how desktop analytics can help your employees diagnose their own performance.

This workforce analytics dashboard displays:

  • The number of work processes a single user completed over several days. (ie. insurance claim, IT ticket, enrollment application, etc.)
  • The average time this user needed to complete each work processes.
  • The average time this user spent performing defined tasks (sub-processes) within a process each day.
  • This same information above for the user’s team, so each employee can compare performance to their peers.

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https://www.youtube.com/watch?v=H6M2xHRPUcY

Managers Dilemma: What processes consume an employee’s day?

In Process Bubble - Remote Employees - WorkiQ Workforce Analytics

Do you really know all the processes that consume your employee’s time? Do top performers spend more time in specific work processes? What time-consuming activities should you consider for process improvement or automation? In this manager’s dilemma, I walk through a “Processes by Time” Dashboard in WorkiQ Desktop Analytics, and point out a few key insights that managers should know about process time.

This dashboard displays:

  • The average amount of time to complete a defined process.
  • The NET amount of time spent in each process over several days.
  • The average and NET time spent performing defined tasks (sub-processes) within a process.
  • The NET amount of time spent outside of defined processes.

This WorkiQ Desktop Analytics dashboard can be adjusted to report a range of dates, a specific employee, or a group of employees.

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https://www.youtube.com/watch?v=_OfehR3gdd8&feature=youtu.be

 

 

Managers Dilemma: How much time are your employees productive?

Productive Time - Work Time Percentage - WorkiQ Workforce Analytics Graphic

Your associates are busy, but how much time do they spend in productive applications? Do you know what applications people utilize to get their work done? In this manager’s dilemma, I show you how to quickly customize a manager’s dashboard in WorkiQ Workforce Analytics to answer these questions, and point out the operational intelligence that all managers should know about how employees spend their time.

This dashboard displays:

  • The real-time percentage of work-hours spent in productive applications.
  • The amount of time each team member was idle, busy in “productive” applications, and busy in “non-productive” applications.
  • The amount of time each team member spent in specific applications or categories of work.
  • The amount of time each team member spent in social media, personal email, and other non-work activities.

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Managers Dilemma: What are your remote employees working on?

In Process Bubble - Remote Employees - WorkiQ Workforce Analytics

When are your telecommute associates online? When and how much time are remote employees engaged in a productive work process? You know your people are busy, but with the increasing popularity of work-from-home positions, it can be difficult to evenly measure in-house and remote workers. In this manager’s dilemma, I show you how to quickly customize a Manager’s Dashboard in WorkiQ Workforce Analytics to show which associates are online, and what they are working on, so location is no longer a concern.

This dashboard displays:

  • The online/offline status of each team member
  • The in-process/off-process status of each team member
  • The current processes each associate is working on
  • The current application each associate is in

I also show how to customize your Manager Dashboard.

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https://www.youtube.com/watch?v=awANxoZKj3Q

Manager’s Dilemma: Who are your most efficient employees?

Can you identify your most efficient employees in the back-office? Who completes the most work in the least amount of time? Who has figured out the trick-of-trade that you should train to new recruits? In this manager’s dilemma, I walk through a standard Productivity Report in WorkiQ Workforce Analytics, and point out a few key insights that all managers should know.

This dashboard displays:

  • The number of work “widgets” completed by team member.
  • The average time each team member needs to complete a work “widget”.
  • The amount of time each team member was idle, busy in “non-productive” applications, and busy in “productive” applications.
  • The amount of time spent in specific applications.

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https://www.youtube.com/watch?v=17QK9QlLEU0