Operational analytics products such as OpenConnect’s WorkiQ provide insight into employee activity, helping you better understand how your employees perform their daily activities. Some solutions, including WorkiQ, also allow employees to view reports showing their activity compared to their peers’.
There is a growing debate over whether employees should have direct access to their analytics data. Some managers believe that a user who can view his own data will use it to help improve his performance. Other managers believe that employees will use the data against management, or will spend too much time looking at data instead of working.
As you would expect, there are advantages and disadvantages to letting an employee have access to her analytics data. The advantages include:
- It makes her feel in control, and less like she’s being watched.
- By comparing her activity with that of her peers, she’s energized to perform better and gains more pride in her work as she watches her own improvement over time.
- It gives her control of her own destiny and allows you to better manage her expectations as an employee.
On the other hand, some of the reasons you should be cautious about allowing an employee to view his own reports are:
- He might spend a lot of work time constantly looking at his data.
- If the data shows that he’s performing poorly, he tends to challenge the data, which could cause a confrontation with his manager.
- He can use the data to demand pay raises or other rewards.
As a result, you should consider these advantages and disadvantages before allowing your employees direct access to their own data. Each working environment is different; so only you, the person managing your team, can truly understand the potential impact of each approach.
Another way to provide transparency with analytics data
If you want to be transparent and allow your employees to see their data, but you’re concerned that they will spend too much time looking at reports, there’s an alternative approach you can try. Instead of giving employees direct, real-time access to the reports, use WorkiQ to create a peer report (shown below). This is a chart that shows how an employee has performed, over time, compared to her peers. In the employee’s peer report, she doesn’t see data for each of her individual peers; rather, she sees a single attribute that represents the average for all peers.
WorkiQ peer report
(click to view larger image)
You can share the peer report with the employee, either via an automatic emailing or by showing him the report during your weekly one-on-one meeting with him. This removes the disadvantages of allowing direct access to the reports, but still provides the feedback employees need. Some employees will still challenge the report, regardless of how and when it’s delivered to them; but most employees will welcome the feedback.