Have you ever felt very satisfied with the completion of a workday or project just to realize you still need to document your time and/or items of work completed? Looking for more productivity from your team, but still requiring them to provide mandatory self-reported time/work sheets?
Many back office operations, particularly in Health Plans, have an excessive amount of self-reporting. Still using spreadsheets that are difficult to roll up to a group level and take a lot of time to insure individual inputs are correct is an amazing time killer. Others use simple web based applications which rely on accuracy of the reporter, while believe it or not some plans still use paper, pencil and stop watches.
Self-Reporting is a root cause of several common operational deficiencies:
- Too many costly work hours spent completing forms and combining spreadsheets
- Consistency in the definitions of work across multiple groups and individuals lead to errors
- Accuracy of data is dependent on those inputting the information, again leading to errors or misrepresentation
- Without real-time data; managers cannot make decisions to impact inventory quickly
Using automated capture and reporting of work streamlines operations and provides real-time data. Take a look at WorkiQ as an example using desktop analytics. While visiting our information take a swim through our Savings Calculator to see how much your operations might benefit from eliminating self-reporting.