Identifying top performing teams and individuals is critical to building a culture of accountability and high employee engagement. Real-time desktop analytics provides the operational intelligence necessary to evaluate true staffing needs, reduce outsourcing, and lower the overall costs of operations. By providing dashboards with insights into the actual performance your managers will be empowered to make “in the moment” coaching and guidance for optimal performance.
Using your own data learn how your operations will save. Try our new online Savings Calculator.
Three areas you can find savings.
On average US employees waste 2 hours a day beyond breaks and lunch hour. If your organization can re-capture part or all of this “empty labor” productivity will increase and your organization can do more work with the same staff. WorkiQ provides real-time data showing the amount of time spent on productive and non-productive activities and categorizing the type of work that consumes the most labor hours.
According to a recent survey, Americans work an average of one hour of overtime each week. Sometimes your the business may need overtime to get through peak periods but how do you truly know without accurate data? WorkiQ provides real-time data showing where you may need more, or less, of the (work being done).
Many companies only have self-reporting methods or use disparate data from multiple core systems to track the amount of work and time spent on various tasks. These self-reporting methods rob your employees of time that could be spent doing real work.
Try our ROI tool and let us know what you think.
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5 reasons Back Office Operations are interested in workforce analytics & automation
- Measure in Real-Time
On average US employees waste 2 hours a day beyond breaks and lunch hour. Real-time workforce analytics will capture activity in real-time of all associates, even those at-home, to identify productive and unproductive practices. WorkiQ captures all counts, time, and outcomes of activity so work can be categorized and managed.
- Manage in Real-Time
Employees perform at varying levels of productivity and efficiency based on training, engagement, experience, and even acute situations in their personal life. Effective managers need reliable operational intelligence to identify if workers need training or if they are not optimizing work hours. WorkiQ provides the operational intelligence needed to identify, improve, and reward employees through real-time management dashboards.
- Improve in Real-Time
Dramatic productivity improvements start with increased engagement. Through awareness, scorecards and gamification; WorkiQ workforce analytics delivers a wide range of reports that empower people at every level of the company to compete and engage. Through real-time metrics, as opposed to infrequent performance reviews, associates know how they are performing in comparison to their peers, where they excel, and where they can improve. Managers can compare employees with accurate standards, reward superstar performers, and see where their team ranks against other groups or departments.
- Optimizing labor costs
Companies using data-driven decision-making were, on average, 5% more productive and 6% more profitable than their competitors. Back office operations largest cost is labor. By using WorkiQ, you are able to identify empty labor and recapture productive hours, identify the true need for overtime costs, and utilize real-time data to measure the ability to work the inventory.
- Robotic Process Automation
A natural utilization of operational intelligence is identifying opportunities for robotic process automation (RPA). Identifying and replacing routine or repetitive back office work with software robots enables companies to save considerable expense. Insurance companies, for example, use robots for their claims / auto-adjudication improvement. With a complete solution to identify, configure and execute, OpenConnect automation provides a complete solution providing significant savings back to your company.
5 reasons HR is interested in desktop analytics
- Accurate and real-time performance measurement
Identifying top performing teams and individuals is critical to building a culture of accountability and high employee engagement. WorkiQ provides the operational intelligence necessary to evaluate true staffing needs, reduce outsourcing, and lower the overall costs of operations. By providing real-time dashboards with insights into the actual performance at any given moment your managers will be empowered to provide guidance for optimal performance.
- Increase employee engagement
Companies with “Highly Engaged” employees outperform other companies by 23%. Identifying areas based on true performance measurement to reward top employees is difficult for most companies. Real-time workforce analytics provides the ability to see in real-time top performers. With this info companies can introduce gamification, leader boards, and rewards systems to encourage new levels of engagement.
- Identifying hidden potential
Analytics can be used to identify high-performing teams and individual team members. Analyzing patterns of successful work results enables companies to spot individuals who outperform their peers, utilize their time efficiently, and analyze the best use of business applications to complete the job at hand.
- Identify coaching opportunities
On average US employees waste 2 hours a day beyond breaks and lunch hour. However, most companies only have self-reporting methods to track the amount of work and time spent on various tasks. Real-time collection and reporting reveals instant performance measurement of both in-house and remote employees it allows for “in the moment coaching” opportunities and significantly recaptures empty labor hours.
- Sourcing Big Data for workforce analysis
Do you have the right amount of people assigned to the appropriate inventory of work? How many people do you need to handle open enrollment this year? Take the guessing out of staffing; WorkiQ provides data on actual activity and work productivity providing true FTE analysis insuring your company has the right size team for the workload.