Press Release – New version of WorkiQ

OpenConnect Launches Upgraded WorkiQ Workforce Performance Measurement Software

Dallas, TX, January 21, 2015OpenConnect, a leader in business process intelligence and workforce analytics software and services, today announced WorkiQ 6.3, a new generation of the company’s successful workforce performance measurement solution. The new version of WorkiQ software provides even greater visibility into how employees perform their work, and a more detailed understanding of employee productivity rates.

WorkiQ is used by some of the country’s largest insurance providers, government agencies and financial services organizations to identify and codify the workplace traits of their high-performers, allowing all staff to benefit from these best practices; automate recurring tasks that have proven to be error prone; and improve employee engagement and accountability.

The new version of WorkiQ features the following enhancements:

  • Google Chrome Support – as many employers have implemented web-based applications, understanding work activity inside the browser is vital; WorkiQ 6.3 adds support for Google Chrome to the existing support for Microsoft Internet Explorer and Mozilla’s Firefox.
  • Advanced data capture – WorkiQ 6.3 is equally adept at gathering performance data whether an employee is in-house at work on a desktop, or is a remote/work-from-home employee logging in through a virtual network connection. Now with version 6.3, WorkiQ extends that data capture ability into the mainframe application environment, recording not just when and for how long an employee is logged-in to a mainframe, but which applications are being used most often and in what ways. Permitting a real-time view into the amount of work being completed.
  • Enhanced Process Tracking – WorkiQ 6.3 also now ships with advanced process tracking capabilities making it easier to re-use processes and sub-process models for fast and efficient configuration. This permits customers to measure multiple types of work, and categorization of the type of work being completed. While WorkiQ has supported the ability to track processes previously, this new enhancement will save administrators the time and money otherwise spent configuring new processes, putting useful data back into the hands of the back office managers.
  • User-friendly interface and next-generation reporting – WorkiQ 6.3 provides a simplified interface for both the IT administrator supporting the application as well as the user/manager benefiting from the application’s data. Advancements in reporting allow manager’s to receive a holistic view of their employees’ work activities across all platforms and applications they touch during the course of the workday.

“Keeping employees engaged and setting them up for success is more challenging than ever,” said Dr. Edward Peters, Chief Executive Officer, OpenConnect. “We’re working in digital environments and contending with the continued bombardment of interruptions throughout the workday. WorkiQ makes it possible to help employees understand and focus on the traits that generate success, improve production and reduce their company’s operating expenses.”

Pricing and Availability

WorkiQ 6.3 is available immediately. Pricing varies depending on specific customer configuration needs. For more information, please visit openconnect.com/contact.

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Media Contact

Greg Wise

Weber Shandwick, for OpenConnect

512-794-4716

gwise@webershandwick.com

TEAM – what does it mean?

 

“There’s no I in Team” “Dream Team”.  “A-Team”

We have all been part of a team at some point in our lives.  As children, some of us played a sport and learned the meaning of being on a team.  As adults we root for our favorite football, soccer, high school sport, kids team.  We band together, sit on the same side combining all of our energy into our favorite squad.  There’s just something about being part of a like-minded group.

Super Bowl Sunday is coming, where we usually gather with friends/family to watch the big game.  If your parties are like ours, it’s usually pot-luck where guests bring a dish to share during the party.  Even the folks who wouldn’t know where to find their own kitchen never come empty handed.  Yes, it’s the pre-packaged veggie tray but they still contribute.  It’s sharing the load, participating….being part of that team!

In the work place it’s no different.  We are part of a team brought together to reach a goal.  Each of us have a role to play, a position we’ve been given to carry out duties to make the group successful.  When we all perform our respective tasks, the team wins.  We win as individuals.  Some days we are at our best, some not.  Sometimes we’re winning, sometimes not.  But we all still accountable to keep the team moving forward.   If we aren’t doing what’s needed, we’re on the wrong team.  Perhaps in work the word TEAM should stand for ‘The Employee Accountability Model’ (one of our customers actually shared this with us)!

So your favorite team may not be in the championship, but the commercials will be entertaining.  Someone will bring something homemade and it will be delicious.  It might even go well with your veggie tray.  No matter who you are betting on or who wins, look around you during the game.  You are with folks who wanted to share the time together, who joined in to contribute no matter the outcome.  Now look around your office as well.  We all want to be on a good team, because “Together Everyone Achieves More”!

TEAM

Where does the time go?

As another year turns the corner Father Time ticks on.   We look back on our 2014 activities and wonder…”where did the time go?”

Similarly on a daily basis I often look up from a busy day and realize it is almost time to shut down and often wonder… “Where did my day go?” The reality is very few people know how much time they spend on specific activities throughout the day.

Take for example, an Instant Message conversation.   A simple Skype IM comes in while you are working on an important presentation.   You immediately click to view the IM, respond, and change the entire focus of your mind.   While you may click back to the presentation, you just lost a few minutes and more importantly, it takes a little time to get re-focused.  What happens next – “bing” – they reply to your IM.   And the cycle continues.

This is not a rant on the evil ramifications of IM. I actually enjoy it as opposed to email, and it is part of our business culture. What matters however, is being able to track the available work time you have in a day and insure you are participating in the work that really makes a difference.

You may have read Josh’s recent post about the fitness tracker popularity.   Much like the trend of fitness trackers, we need to review where our teams spend their time. Using my own FitBit, I have awareness that I am extremely behind on my step goal today. While the tracking device doesn’t actually make me healthier, armed with this type of awareness in real-time I can endeavor to improve.  The same applies for back office teams.

WorkiQ will categorize work activity by application and process and begin to identify bottlenecks.   Armed with the data you can then coach employees in real-time on how to improve productivity and enhance overall work engagement.

Keep Father Time at bay and try WorkiQ as your ‘work Fitbit’. You’ve already identified goals for the New Year, let us help you identify how to reach them.

And welcome to 2015, wishing you all a great year!

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